Refund policy

Last updated: 15 September 2026. This policy explains when SaviForex refunds Indian Rupees paid for a booking, how refunds are sent, and what happens after you have collected foreign currency. It is written for customers and for payment-gateway review (including payment-gateway review).

1. Merchant and contact

SaviForex — Bangalore money changer. Website saviforex.com.

Kudlu: Hosur Rd, near Nandi Toyota, Garvebhavi Palya, Bengaluru 560068. 095355 00003. Hoodi: 825, Shop.04, ITPL Main Road, opp. Bharath Petrol Bunk, Bengaluru 560048. 090086 70203. Contact form.

2. What can be refunded

Refunds under this policy are INR amounts we received for a booking (Pay now online, or INR taken at the desk). We do not refund foreign currency notes once they have been issued to you over the counter. If you later have leftover notes, you may sell them to us at the live you-sell rate under a separate buy-back — that is not a refund of the original purchase.

3. Full INR refund (before collection)

You are entitled to a full refund of INR paid online if any of the following apply and notes / travel card have not yet been handed over:

• You cancel the booking under the cancellation policy before pickup.
• We cannot fulfil the booking (for example the currency is unavailable after you paid, and you do not accept an alternative).
• We refuse the deal at KYC before handover and no notes are issued.
• A duplicate or accidental online capture is confirmed against the same order.

There is no cancellation fee for a refund initiated before handover.

4. Failed, declined or cancelled online payments

If online checkout fails, is declined by your bank, or you close the payment window before success, we do not treat the booking as paid. You should not see a capture. If your bank still shows a debit, it is usually a hold that reverses automatically; if it does not reverse within 7 working days, contact us with the online payment id and we will raise it with the payment gateway.

5. After you collect notes or a card

Once foreign currency or a loaded travel card is handed over at the desk against a paid booking, the INR paid for that product is not refundable as a purchase return. You may sell leftover notes later at our buy-back rate. Travel-card unload follows the card issuer and desk rules explained at the counter.

6. Pay on Delivery

If you chose Pay on Delivery (home delivery or pay at branch) and have not paid INR yet, there is nothing to refund. Cancel the slot by calling the desk. If you paid at handover and then the deal could not be completed, that INR is returned immediately.

7. How refunds are paid

Online online payments are refunded to the original payment method through the payment gateway (same UPI handle, card or netbanking source). We do not refund online payments in cash as a first option. Desk collections that were paid in INR at the till are returned at the till if the deal is unwound the same day.

8. Timeline

• We initiate an approved online refund within 5–7 working days of the cancellation or fulfilment failure being confirmed (often sooner).
• Your bank or UPI app may take a further 5–10 working days to show the credit. This bank timeline is outside SaviForex’s control.
• We will share the refund reference when you ask.

9. Partial refunds

If only part of a booking can be fulfilled (for example a smaller USD amount than paid), we refund the INR difference for the unfulfilled portion, calculated at the rate used for that paid booking, before or instead of issuing a reduced amount — as you prefer, provided notes have not already been issued for the full amount.

10. Chargebacks

If you open a chargeback or dispute with your bank, we will respond with booking and payment records. Raising a dispute after you have collected notes may be treated as fraud. Contact us first using section 1 so we can refund where this policy allows.

11. How to request a refund

Email or WhatsApp the pickup desk with: booking number, name, mobile, online payment id (if any), and reason. You may also use the contact form or visit the desk with your passport. We may ask you to confirm cancellation in writing.

12. Related policies

Cancellation policy · Terms and conditions · Privacy policy · Shipping and collection